Privacy Policy
ScentCo is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, and your rights.
This policy applies when you visit our website, place an order, contact us, create an account, or interact with ScentCo online.
1. Who We Are
ScentCo operates the website https://scentco.co.uk.
If you have any questions about this Privacy Policy or how your personal information is used, you can contact us at:
Email: orders@scentco.co.uk
2. Information We Collect
We may collect personal information when you:
Place an order
Create an account
Contact us through the website
Sign up to our newsletter
Use our website
Interact with us on social media
The information we may collect includes:
Name
Email address
Billing address
Delivery address
Phone number
Order details
Payment confirmation details
Account login details
Customer service messages
IP address and website usage information
Cookie and analytics information, where consent is required
We do not store full card payment details on our website. Payments are processed securely through our payment providers.
3. How We Use Your Information
We use your personal information to:
Process and deliver your orders
Send order confirmations and delivery updates
Respond to customer enquiries
Manage returns and refunds
Prevent fraud and protect our website
Improve our products, services and website
Send marketing emails if you have opted in
Comply with legal, tax and accounting requirements
4. Lawful Basis for Using Your Information
We only use your personal information when we have a lawful reason to do so.
This may include:
Contract: to process and deliver your order
Legal obligation: to keep records required by law
Legitimate interests: to run and protect our business
Consent: for marketing emails and non-essential cookies where required
5. Marketing Emails
If you sign up to our newsletter or marketing emails, we may send you offers, product updates and ScentCo news.
You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us at orders@scentco.co.uk.
We will not sell your personal information to other companies.
6. Cookies and Analytics
Our website may use cookies and similar technologies to help the website work properly, improve performance, understand website usage, and support marketing or analytics.
Some cookies are essential for the website to function, such as basket, checkout, account and security cookies.
Non-essential cookies, such as analytics or marketing cookies, should only be used where consent is required.
You can manage your cookie preferences through our cookie banner or your browser settings.
7. Who We Share Your Information With
We may share your information with trusted service providers where needed to run our business, including:
Payment providers
Delivery and courier companies
Website hosting providers
Email and newsletter providers
Analytics providers
Fraud prevention and security services
Professional advisers where required
Legal or regulatory authorities where required by law
We only share the information needed for those services.
8. How Long We Keep Your Information
We keep personal information only for as long as necessary.
Order and transaction records may be kept for legal, tax and accounting purposes. Customer service messages may be kept for a reasonable period to help resolve issues and improve our service.
Marketing data is kept until you unsubscribe or ask us to remove it.
9. Your Rights
Under UK data protection law, you may have the right to:
Access the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information
Ask us to restrict how we use your information
Object to certain uses of your information
Ask for a copy of your information
Withdraw consent where we rely on consent
To make a request, contact us at orders@scentco.co.uk.
10. Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no website or online service can be guaranteed to be completely secure.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites.
12. Complaints
If you are unhappy with how we handle your personal information, please contact us first at orders@scentco.co.uk so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page.
Last updated: May 2026