Refund and Returns Policy
At ScentCo, we want you to be happy with your order. Please read our returns and refunds policy below before requesting a return.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, items must be:
Unused
Unopened
In their original packaging
In the same condition as received
For hygiene and safety reasons, we cannot accept returns for fragrance products that have been opened, used, sprayed, damaged, or tampered with, unless the item is faulty or incorrect.
How to Start a Return
To request a return, please contact us at:
orders@scentco.co.uk
Please include:
Your full name
Order number
Reason for return
Photos if the item is damaged, faulty, or incorrect
Do not send items back without contacting us first.
Return Postage
The customer is responsible for return postage costs unless the item is faulty, damaged, or incorrect.
We recommend using a tracked delivery service when returning items, as we cannot be responsible for returns lost in the post.
Refunds
Once your return has been received and inspected, we will let you know whether the refund has been approved.
If approved, your refund will be processed back to your original payment method.
Please allow time for your bank or payment provider to process the refund.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible at:
orders@scentco.co.uk
Please include your order number and clear photos of the issue so we can help resolve it quickly.
Non-Returnable Items
We cannot accept returns for:
Opened fragrance products
Used fragrance products
Items not in original condition
Items returned after the 14-day return period
Gift cards, if applicable
Exchanges
We do not guarantee exchanges. If you would like a different item, please contact us first and we will advise what options are available.
Contact Us
For any returns or refund questions, contact us at:
orders@scentco.co.uk